Privacy policy

Privacy Policy

At ELORA ("we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website or place an order, we may collect:

Full Name
Email Address
Mobile Number
Billing & Shipping Address
Payment Information (processed securely through our payment partners)
IP Address
Browser and Device Information
Order History

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our products and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

3. Payment Information

ELORA does not store your debit card, credit card, UPI, or banking details.

All online payments are processed securely through trusted third-party payment gateways.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted service providers such as:

Payment gateways
Shipping and logistics partners
IT and website service providers
Government authorities when required by law

5. Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze website traffic
Enhance your shopping experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.