Refund policy
Return, Replacement & Cancellation Policy
At ELORA, every product is carefully inspected before dispatch to ensure the highest quality standards. As our products are large furniture items that require specialized packaging and shipping, we follow a strict No Return, No Refund policy.
Order Cancellation
Once an order has been placed, it cannot be cancelled, modified, or refunded under any circumstances.
Please review your order carefully before completing your purchase.
No Return & No Refund Policy
All sales made through ELORA are final.
We do not accept returns or issue refunds for:
- Change of mind
- Incorrect selection by the customer
- Color or finish preference
- Size issues after ordering
- Delivery delays caused by logistics partners
- Any reason other than manufacturing or transit damage
Damaged or Missing Parts
If your product arrives with damaged, defective, or missing parts, ELORA will provide a free replacement for the affected part(s) only.
To request a replacement, customers must:
- Notify ELORA within 48 hours of delivery.
- Share the Order ID.
- Provide clear photos of the damaged part.
- Provide an unboxing video (mandatory for transit damage claims).
After verification, replacement parts will be dispatched at no additional cost.
Replacement Conditions
Replacement will only be provided for:
- Manufacturing defects
- Transit damage
- Missing components or hardware
- Incorrect parts supplied by ELORA
ELORA reserves the right to inspect all claims before approving a replacement.
Warranty
The warranty covers manufacturing defects only.
It does not cover:
- Normal wear and tear
- Accidental damage
- Improper installation
- Water or moisture damage
- Customer mishandling
- Unauthorized modifications