Terms of service

OVERVIEW

Welcome to ELORA. By accessing or using our website and purchasing our products, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website.

1. General

These Terms of Service govern your use of the ELORA website and all purchases made through our online store.

ELORA reserves the right to update or modify these terms at any time without prior notice.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

3. Product Information

We strive to ensure that all product descriptions, images, dimensions, and pricing are accurate.

However, slight variations in color, texture, finish, or appearance may occur due to screen settings, lighting conditions, or manufacturing processes.

ELORA reserves the right to correct any errors, inaccuracies, or omissions without prior notice.

4. Pricing & Payments

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Orders will only be processed after successful payment confirmation.

5. Order Acceptance

Placing an order does not guarantee acceptance.

ELORA reserves the right to cancel or refuse any order due to:

Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Incomplete or incorrect customer information
Any other legitimate business reason

If payment has already been received for an order that cannot be fulfilled, the amount paid will be refunded to the original payment method.

6. Shipping & Delivery

Estimated delivery times are provided for reference only.

Actual delivery may vary depending on location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

ELORA shall not be held liable for delays caused by third-party logistics providers.

7. Cancellation, Returns & Replacements

Once an order is placed, it cannot be cancelled or modified.

ELORA follows a No Return, No Refund policy.

We provide replacement of damaged, defective, or missing parts only, subject to verification.

Customers must report any transit damage, manufacturing defects, or missing parts within 48 hours of delivery with clear photographs and an unboxing video.

8. Warranty

Warranty coverage applies only to manufacturing defects where specified.

The warranty does not cover:

Normal wear and tear
Improper installation
Customer negligence or misuse
Water or moisture damage
Accidental damage
Unauthorized modifications or repairs

9. Intellectual Property

All content on this website, including logos, product designs, photographs, graphics, text, and trademarks, is the exclusive property of ELORA and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission from ELORA.

10. Limitation of Liability

To the fullest extent permitted by law, ELORA shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid by the customer for the relevant order.