Shipping policy

Shipping Policy

Thank you for choosing ELORA. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully.

1. Order Processing

Orders are processed after successful payment confirmation.
Standard processing time is 5–15 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.

2. Delivery Time

Estimated delivery times are:

Metro Cities: 5–10 business days
Other Cities & Towns: 5–10 business days
Remote Areas: 5–15 business days

Delivery timelines are estimates and may vary depending on your location and courier service.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Free shipping promotions may be offered on selected products or during promotional periods.

4. Delivery Partners

ELORA works with trusted courier and logistics partners to ensure safe delivery of your order.

Once your order has been dispatched, you will receive shipment tracking details via email, SMS, or WhatsApp (where available).

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

ELORA is not responsible for delays or additional charges resulting from incorrect or incomplete address information.

6. Inspection Upon Delivery

Please inspect your package immediately upon delivery.

If the outer packaging appears damaged, take clear photographs before opening the package and, where possible, mention the damage to the delivery partner at the time of delivery.